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Who we are

• Gold Microsoft Partner with 11 years of experience
• Providing 24/7 support and operations in cost-effective managed services
  packages (MSP)
• Skilled consultants with expertise on Microsoft 365, Azure and On-Premise infrastructure

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What we do

• Support and train your users in a Modern Workplace environment
• Manage your IT infrastructure to keep it secure and maximize availability
• ITIL service delivery with best-in-class ITSM tools

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Support

• L1 to L3 support to resolve incidents and process requests
• Tickets raised via our customer service portal or by phone
• Promote self-help with an online knowledgebase and real-time reports on our platform

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Operations

• IT infrastructure maintenance and administration
• Proactive monitoring
• Regular health checks
• Cost Optimisation

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Service coverage

• 24/7 support from a team of 50 skilled engineers
• Global footprint in Europe and Americas
• Available in 6 languages

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How we deliver it

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Managed Services (MSP)

• Fixed price per user
• Complete outsourcing of your IT department
• Unlimited number of tickets for incidents and requests
• Regular service reviews and recommendations

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Time and Material

• Billing by the hour
• Transformation projects when requirements are evolving
• A flexible model for occasional needs

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Fixed Price

• Guaranteed results at a guaranteed price
• Transformation projects with a defined scope